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Salary: USD 200,000 - 310,000 / annual
Snorkel AI is hiring a Director of Expert Supply Growth to build and lead the acquisition engine for its AI Expert Network. This is a hybrid role (3 days/week in office) based in San Francisco, CA or New York, NY.
You will own the end-to-end expert acquisition strategy, translating demand for specific skills and domains into a multi-channel growth portfolio. Your responsibilities include:
**Strategic Direction**: Define long-term expert acquisition strategy to build a differentiated base of human intellectual capital through distinctive sourcing channels, trusted communities, partnerships, and durable expert relationships. Focus investment on capabilities that improve the company's ability to serve customers and are difficult for competitors to replicate.
**Supply Growth Ownership**: Translate current and projected demand into acquisition targets by skill, domain, geography, worker type, and timing. Set the operating plan and stay accountable through successful activation and first accepted work.
**Channel Portfolio Leadership**: Decide the optimal mix across paid acquisition, recruiting, referrals and community, organic growth, industry and higher-education partnerships, BPO and staffing partners, and new levers. Design and own Snorkel's expert referral program, including incentives, operating model, and performance measures. Shift investment as demand and channel performance change.
**Efficient Growth**: Set and manage customer acquisition cost (CAC) targets for every channel, continually bringing them down through better targeting, conversion, partner economics, and operating efficiency. Build reliable attribution, set test budgets and success thresholds, and scale or stop channels based on the cost of producing qualified, activated experts who complete accepted work.
**Partnership Development**: Build relationships with professional associations, domain-specific industry groups, colleges, graduate programs, research labs, and other institutions that can provide scarce expert talent. Turn one-off relationships into repeatable programs.
**Vendor Management**: Source and onboard BPO and staffing partners, shape commercial models with Finance and Legal, set clear expectations for capacity, quality, and turnaround time, and expand or exit relationships based on performance. Manage geographic and partner-concentration risk.
**Metrics & Analytics**: Define the metrics, source data, targets, and decisions needed to run the function. Create visibility into cost per activated expert, speed to activation, domain match, quality, retention, availability, and channel return.
**Cross-Functional Collaboration**: Partner with Supply Planning, Expert Community Experience, Delivery, Product, Engineering, Analytics, Marketing, Finance, and Legal to remove friction from sourcing through qualification, onboarding, activation, and first accepted work.
**Performance Diagnosis**: Identify gaps early, find root causes, size opportunities, and make clear trade-offs across speed, quality, cost, and risk. Measure whether changes work and adjust quickly when they do not.
**Team Building**: Create the playbooks, operating cadence, forecasting inputs, partner-management routines, and talent needed to scale across domains and geographies. Hire, coach, and lead the people running each growth lever.
**Requirements**:
- 8+ years of experience in growth, marketplace or talent supply, workforce acquisition, partnerships, recruiting, or operations, including 5+ years leading teams
- Experience scaling the supply side of a marketplace, talent network, staffing platform, professional-services business, or other model that depends on attracting scarce, specialized talent
- Record of leading a multi-channel growth portfolio, owning more than one major lever and making trade-offs across paid acquisition, recruiting, partnerships, referrals, community, and external vendors
- Strong analytical and experimental judgment; ability to define a funnel, establish credible attribution, evaluate channel economics, set test thresholds, and make investment decisions with incomplete information
- Experience building and managing strategic partnerships (professional associations, universities, research institutions, staffing firms, BPOs, or other workforce partners)
- Strong general-management instincts; ability to connect acquisition decisions to revenue delivery, quality, speed, cost, and risk
- Excellent cross-functional and executive communication; ability to align senior leaders, make decisions and trade-offs clear, and create accountability across teams you do not directly manage
- High ownership in ambiguous, fast-moving environments; ability to set direction, build from zero, operate hands-on when needed, and create structure without waiting for a detailed brief
- AI-forward mindset; use of AI tools to accelerate research, analysis, experimentation, content, and operating workflows while applying strong judgment to output
**Bonus Qualifications**:
- Experience with AI training data, model evaluation, expert networks, or technology-enabled services
- Experience acquiring technical or domain-specific experts in areas such as coding, STEM, law, healthcare, finance, or other advanced fields
- Existing relationships with professional associations, universities, graduate programs, or research institutions
- Experience managing a global BPO, staffing, or workforce-vendor portfolio, including commercial terms, quality expectations, and concentration risk
- Experience partnering with product and engineering teams to improve acquisition, matching, onboarding, or activation workflows
