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Salary: USD 202,000 - 280,000 / annual
Chime Enterprise, the B2B division of Chime, is seeking a Director of Communications & Content to lead the external and internal narrative for the business-to-business workplace financial wellness benefits offering.
In this role, you will own the complete communications strategy for Chime Enterprise, overseeing external press relations, internal communications, executive visibility, and thought leadership programs. You'll manage a small team of B2B content writers and oversee the PR agency of record, ensuring that messaging across press, owned channels, social media, and creator programs all reinforce a cohesive narrative.
Key responsibilities include:
- Setting and executing external communications strategy, including media relations, press strategy, and share-of-voice goals for the Enterprise business
- Building and maintaining relationships with tier-one and trade media, analysts, and industry influencers relevant to workplace financial wellness and HR tech
- Identifying, developing, and placing executive thought leadership through bylines, speaking opportunities, podcasts, and media appearances; serving as strategic partner to company spokespeople
- Managing the PR agency of record, setting briefs, holding the agency accountable to measurable outcomes, and determining when work is best handled internally versus externally
- Ensuring consistency across press messaging, executive thought leadership, owned content, social, and creator programs
- Driving internal communications for the Enterprise business and coordinating internal/external communication sequencing
- Building and managing an HR and payroll analyst relations program
- Leading the executive thought leadership program to ensure differentiated executive voices that support commercial goals
- Setting direction and quality standards for long-form and editorial content including blogs, guides, ebooks, and thought leadership
- Overseeing organic social and influencer/creator programs
- Working closely with cross-functional partners across Investor Relations, Government Affairs and Public Policy, Legal, and Compliance
You'll report directly to the Head of Marketing & Growth for Chime Enterprise and partner closely with peers across Demand Generation, Creative, Internal Communications, and External Communications.
REQUIREMENTS:
- 10+ years of experience in communications or PR, including at least 3 years in a people-management or agency-management role
- Proven ability to set strategy, lead a team, and execute hands-on work (player-coach mindset)
- Experience working in high-growth startup environments and managing multiple priorities with urgency
- Proficiency with AI tools and ability to use them to improve content quality and speed
- Track record of securing meaningful press coverage and building executive visibility, ideally in B2B SaaS, fintech, HR tech, or regulated industries
- Experience turning first-party or third-party data into compelling stories that earn tier-one media coverage
- Experience managing an outside PR agency from the client side
- Comfort serving as strategic partner and occasional ghostwriter for senior executives
- Experience working with content, social, or community teams; understanding of how these functions work and ability to set high quality standards
NICE TO HAVE:
- Direct experience with creator or influencer programs as an earned-media channel
- Experience supporting investor communications, including earnings announcements, and/or Government Affairs and public policy communications
- Both in-house and agency-side experience
