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Director, Marketing Business Strategy & Operations

Zscaler - Santa Clara, CA, United States - Hybrid - posted 2026-10-21

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Salary: USD 175,000 - 250,000 / annual

Zscaler (NASDAQ: ZS) is a cloud security leader offering the Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. The company operates 200+ public data centers globally and is building an AI-native enterprise to solve complex security challenges. You will join as Director of Marketing Business Strategy & Operations, reporting directly to the Chief Marketing Officer (CMO). This is a strategic leadership role focused on aligning the global marketing organization, optimizing team performance, and translating strategic vision into execution. Key responsibilities include: • Partner with the CMO on global strategy and annual planning, defining and tracking marketing priorities while establishing clear metrics via executive dashboards. • Drive alignment across strategic initiatives by serving as the central coordinator for high-impact business moments, proactively identifying operational gaps, monitoring pipeline health, and tracking outcomes. • Manage the executive rhythm of the marketing organization, including Marketing Leadership Team meetings, quarterly offsites, Board preparation, QBRs, and marketing scorecards. Analyze performance data to empower executive decision-making. • Lead internal communications strategies (Marketing Pulse newsletter, All-Hands, weekly leadership updates, bi-annual pulse surveys) to foster transparency and organizational alignment. • Facilitate cross-functional Go-To-Market collaboration between Marketing, Product, and broader GTM teams. Strengthen feedback loops, resolve bottlenecks, and ensure follow-through on shared commitments. You thrive in ambiguity and act like an owner with a bias for action. You are a problem-solver who runs toward challenges, a high-trust collaborator ambitious for the team, and a learner with a growth mindset. You navigate seamlessly between high-level strategy and hands-on execution. QUALIFICATIONS: • 7+ years of progressive experience in business strategy, marketing operations, product marketing, or cross-functional leadership within tech, SaaS, or complex matrixed business environments. • Proven track record leading annual operating planning, cross-functional governance, and organizational rhythm for multi-disciplinary GTM teams. • Strong analytical capabilities with experience synthesizing performance data into clear, actionable executive presentations and recommendations. • Outstanding communication, facilitation, and project management skills with demonstrated ability to influence and align diverse stakeholder groups. • Active interest or experience leveraging modern AI tools and digital productivity platforms to streamline workflows and augment strategic decision-making. PREFERRED QUALIFICATIONS: • Deep understanding of the modern SaaS marketing engine (brand, internal/external communications, demand generation, pipeline dynamics). • Proactive mindset with history of anticipating organizational needs, eliminating operational friction, and driving execution in growth-oriented environments. • Strong AI fluency, including experience with Generative AI platforms and LLMs to accelerate data synthesis, solution design, and automated workflows.

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