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Braze is seeking a Director of Account Management to lead the SMB Account Management team across EMEA. You will manage a growing team of up to 8 Account Managers, responsible for driving upsells, renewals, and retention of small and medium-sized business customers. This is a hands-on leadership role requiring deep SaaS sales expertise and proven ability to coach and develop high-performing teams.
Key responsibilities include:
- Leading and scaling the SMB Account Management function across EMEA
- Managing a team of Account Managers focused on customer retention, upsells, and expansion
- Collaborating cross-functionally with Marketing, Customer Success, Onboarding, and Sales Operations
- Shaping operational processes and driving execution excellence
- Identifying decision-makers within large organizations and navigating complex SaaS buying processes
- Mentoring team members and fostering a culture of accountability and growth
Required qualifications:
- Minimum 8 years of sales experience in Mobile or Marketing Technology
- At least 3 years managing a regional team of commercial or mid-market sales executives/Account Managers
- Proven success in SaaS sales environments, ideally with marketing automation, CRM, email, or analytics platforms
- Strong cross-functional collaboration skills
- Excellent leadership, communication, and presentation abilities
- Understanding of digital trends and customer experience best practices
- Ability to work in a hands-on, entrepreneurial culture
Braze offers competitive compensation including equity, comprehensive benefits (medical, dental, vision, life, disability), flexible PTO, professional development support, and a collaborative hybrid work environment.
