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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with curated content from equity research, company filings, event transcripts, expert calls, and news to help sophisticated organizations remove uncertainty from decision-making. Founded in 2011 and headquartered in NYC with 2,000+ employees globally, AlphaSense recently acquired Tegus to expand its product and content capabilities.
You will lead a team of 8-10 Account Managers, reporting to the VP of Account Management. Your primary focus is driving renewals, expanding customer relationships, and maximizing retention across a portfolio of enterprise clients. You'll work closely with Customer Success Managers and Account Executives to identify growth opportunities, manage seven-figure deals, and ensure long-term client value delivery.
Key responsibilities include:
- Leading and developing a high-performing Account Management team
- Driving renewal rates and reducing churn through strategic account servicing
- Managing revenue forecasting and growth targets
- Operationalizing the customer journey and scaling processes
- Building and maintaining relationships with senior client stakeholders
- Handling escalations and complex negotiations
- Coaching team members on consultative selling and relationship management
- Collaborating cross-functionally to improve customer outcomes
You bring 10+ years in sales, account management, or customer success, with at least 5 years managing people. You're experienced with enterprise deal cycles, strategic account management, and renewal negotiations. You're a systems-oriented leader who excels at creating scalable processes, developing talent, and translating complex data into actionable insights. You thrive in dynamic, entrepreneurial environments and are comfortable with travel as needed.
