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Uncountable is seeking an experienced Director of Account Management to lead and scale the account management function. This role combines strategic account leadership with people management, requiring someone who has excelled managing individual accounts and is ready to own team strategy, development, and outcomes.
You will serve as executive sponsor for Uncountable's most strategic accounts, managing relationships at the C-level while overseeing a team of Account Managers. Key responsibilities include managing and developing the AM team through hiring, onboarding, and performance coaching; owning GRR, NRR, and account health metrics across the portfolio; defining processes and standards for how the team engages customers; handling high-level escalations; and developing long-term account strategies for renewals and expansion.
You'll also aggregate customer insights to influence product direction, ensure alignment across Implementation, Support, and ML teams, and drive the strategic direction of the AM function as it scales. This is a high-visibility role requiring equal parts relationship-building, people management, and strategic operations.
Required qualifications include 5–8+ years in account management or customer success with 2+ years directly managing and developing a team. You should have deep experience leading strategic enterprise accounts, designing account strategy and negotiation approaches, and comfort with technical products and complex implementations. Outstanding executive presence, analytical abilities, and a proactive, entrepreneurial mindset are essential. Willingness to travel 20–30% and experience with multi-divisional, multi-geographic customers is required.
Preferred experience includes passion for science, chemistry, or AI; aptitude for statistics and mathematics; and experience scaling account management or customer success teams at growth-stage companies.
