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Front is seeking a Director of Account Management to lead and scale the Account Management team. This is a strategic and hands-on role responsible for building a high-performing team, refining post-sales strategy, and driving customer expansion and renewals across a portfolio of high-value customers.
Key responsibilities include:
- Leading and developing a team of Account Managers focused on customer outcomes and business growth
- Helping structure the Existing Business team as it introduces Account Teams (Account Managers paired with Customer Success Managers)
- Coaching Account Managers to map account books, identify expansion opportunities, and develop maturation strategies
- Partnering with the CRO and VP of Sales to define team KPIs, roles, responsibilities, success metrics, and operating rhythms
- Collaborating cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences
- Owning accountability for renewals, expansion, customer satisfaction, and commercial success across the team
Required qualifications:
- 4-6 years leading Account Management, Sales, or Renewals teams in SaaS
- Proven experience developing and leading AM functions from the ground up
- Clear experience with enterprise-level renewal negotiation, upselling, cross-selling, and customer escalation handling
- Strong coaching and people leadership skills with ability to develop talent and create accountability
- Strategic and execution-oriented mindset; comfortable with both big-picture thinking and hands-on process building
- Data-driven approach to decision-making using metrics and customer insights
- Excellent cross-functional collaboration skills
Nice-to-have experience includes support/CX platforms, usage-based or product-led growth models, and mid-market/enterprise customer backgrounds.
Front is a customer operations platform for B2B support and sales teams, trusted by 9,000+ companies including Uber Freight, Navan, and Stripe. Backed by Sequoia Capital and Salesforce Ventures with $204M raised, Front operates on a hybrid model with office collaboration on Tuesday, Wednesday, and Thursday.
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
