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Candescent is a fintech company that provides intelligent banking solutions to financial institutions, combining digital banking, account opening, and branch solutions across digital, remote, and in-person channels. The company uses an API-first architecture to enable banks and credit unions to adapt quickly and unlock growth opportunities.
As Digital Strategy Executive, you will own a portfolio of approximately 15 existing Candescent clients in the Western U.S., managing strategic relationships with executive-level decision makers. This role blends consultative account management with business development, with a focus on client retention, renewal, and revenue expansion through additional products and services. You will have an assigned revenue quota tied to both retention and expansion metrics.
Key responsibilities include: owning a defined book of business and achieving revenue retention and growth goals through account planning and product expansion; engaging consultatively with executive stakeholders to align their digital strategy with business outcomes; conducting quarterly business reviews (onsite when needed) to analyze results and identify opportunities for multi-product adoption; educating clients on the business impact of Candescent's solutions; preparing and delivering proposals and presentations; negotiating renewals and service agreements while maintaining high client satisfaction; collaborating with internal teams (sales, marketing, product, implementation) to ensure smooth delivery and client success; staying informed of industry trends; and representing Candescent at industry events.
Required qualifications: Bachelor's degree or equivalent; 5+ years in financial services or technology software in a sales and/or account management role with proven revenue results; strong communication and executive relationship-building skills up to C-level; experience in banking or credit union space (as practitioner or vendor partner); proficiency in consultative, solutions-based selling and strategic account management; ability to manage multiple initiatives and navigate complex organizations; skilled in Microsoft Office and CRM tools; demonstrated ability to work independently in a remote environment; and experience selling or managing SaaS/PaaS software solutions.
