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Salary: USD 30.09 - 41.8 / hourly
Twilio's Self-Service Business serves over 300,000 active customers and generates nearly $1B annually. As a Digital Sales Representative - Activate, you will grow and retain high-value self-service accounts by engaging customers at critical moments, guiding product adoption, preventing churn, and helping customers scale across Twilio Communications, SendGrid, or Segment products.
Key responsibilities include:
- Engage high-value self-service customers through programmatically assigned inbound and outbound leads
- Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale
- Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes
- Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value
- Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies
You will manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments. This is a remote-first role, though you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required.
Twilio is a remote-first company dedicated to shaping the future of communications and delivering innovative solutions to hundreds of thousands of businesses while empowering millions of developers worldwide.
REQUIREMENTS:
Required:
- At least 1 year of sales development or business development experience at a technology company, OR 2-3+ years of closing experience in another industry
- Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions
- Strong communication skills with the ability to engage technical and business stakeholders
- Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities
- Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments
- Curiosity about cloud communications, customer engagement, email, data, or SaaS products
Desired:
- Experience selling SaaS, cloud communications, email, customer data, or developer-focused products
- Familiarity with product-led growth, self-service customer motions, or usage-based sales models
- Ability to interpret customer usage trends and translate insights into relevant sales conversations
- Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools
- Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
