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Twilio is seeking a Digital Sales Representative to drive net new customer acquisition and close deals within their Self Service accounts. You will own a specific territory, responsible for generating new revenue while maintaining high customer satisfaction.
In this role, you'll work directly with customers across verticals to understand their business and technical requirements, then design solutions using Twilio's communications API platform. You'll collaborate cross-functionally with Sales Development, Marketing, Product, Engineering, and Support teams to address customer needs and help them get started on the platform.
Key responsibilities include:
- Owning net new customer acquisition and revenue generation for your territory
- Understanding customer business and technical requirements across all verticals
- Translating Twilio's technical capabilities into solutions for specific use cases
- Working with internal teams to advise on digital communication strategies
- Balancing competing priorities and managing multiple deals simultaneously
- Building new processes and helping develop team playbooks
You should have at least 1 year of sales development or business development experience at a technology company, or 1+ years of closing experience in another industry. Technical solutions selling experience is required, with strong ability to make complex technical and financial details accessible. You need excellent written and verbal communication skills, comfort with rapid-paced environments, and genuine passion for solving customer problems.
Twilio is a remote-first company, though you may be asked to travel occasionally for team gatherings, customer meetings, or project work. The role is not eligible for hire in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
