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Salary: USD 96,000 - 134,000 / annual
1Password is seeking a Digital Customer Success Campaign Manager to design, launch, and improve digital customer journeys at scale. This hands-on, program-focused role reports to the Senior Manager of Digital Customer Success and is based remotely in North America (US or Canada).
You will turn customer and product signals into timely, useful programs that help customers move from trial through activation, adoption, and ongoing value. Key responsibilities include:
• Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal phases.
• Develop targeted campaigns that guide customers from trial to meaningful product adoption, identifying the right next steps in their journey.
• Draft, edit, and optimize customer-facing email campaigns, connecting customers with education resources and digital experiences.
• Use customer signals, milestones, and behavioral data to identify friction points and opportunities, creating timely interventions.
• Monitor campaign performance through engagement, activation, product usage, retention, and expansion metrics; use experimentation and cohort analysis to drive improvements.
• Partner with Data and Analytics teams to support dashboards and reporting, translating insights into actionable recommendations.
• Collaborate across Customer Success, Product, Marketing, Operations, and Content teams to keep programs accurate, useful, and aligned with customer needs.
• Leverage tools like Gainsight, Salesforce, marketing automation platforms, and AI solutions to increase campaign quality and testing velocity.
You should bring experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, or Product-led Growth within a SaaS environment. You've owned or significantly contributed to lifecycle or digital customer programs with measurable impact. You write clear, engaging communications adapted for different audiences, interpret customer and product data to identify patterns, and work effectively across cross-functional teams while navigating changing priorities.
Bonus experience includes using AI tools to accelerate campaign development and familiarity with 1Password or similar cybersecurity products. This role is ideal for someone who enjoys building in evolving environments, can work independently through ambiguity, and is motivated by creating scalable customer experiences.
