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Salary: USD 50,000 - 60,000 / annual
Havenly, the country's leading interior design service since 2014, is seeking a Design Expert for Sales at its Burrow brand Soho Studio in New York. This is a full-time, in-office role combining design expertise with sales execution to deliver high-end, personalized customer experiences while driving revenue growth.
You will own the complete customer journey from initial inquiry through purchase and post-sale follow-up. Key responsibilities include meeting and exceeding monthly sales quotas through exceptional customer service and product knowledge; conducting in-store and virtual client consultations on furniture selections and design choices; leading the entire sales process to ensure smooth, efficient, and personalized experiences; identifying opportunities to enhance sales and improve the customer experience; mastering product offerings and design services to guide clients confidently; completing room designs with spatial planning and mood board creation (2D/3D design software experience is a plus); maintaining proactive post-purchase communication to ensure satisfaction and encourage repeat business; and serving as a brand ambassador to cultivate community presence and local customer relationships in NYC.
The role includes standing, bending, maneuvering in the studio, and lifting up to 50 lbs. Standard retail hours including weekend availability are required.
Qualifications:
- Deep sales experience, preferably in furniture or interior design, with a proven track record of meeting or exceeding sales targets
- Experience in the interior design and/or home furnishings industry; ability to create mood boards and floor plans for clients
- Customer-centric mindset with ability to create memorable experiences that drive conversions
- Strong organizational and time-management skills to handle multiple clients and projects efficiently
- Proficiency with Canva, interior design floor planning software, and Google Suite; CRM experience highly preferred
- Tech-savvy and comfortable adapting to new platforms in a tech-driven environment
- Collaborative team player who thrives in fast-paced, startup-like settings
- Passionate about interior design trends and furniture with a strong eye for aesthetics
- Flexible, solutions-focused, and adaptable