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Human Interest is a high-growth fintech company on a mission to make retirement benefits accessible to small and medium-sized businesses across the United States. Backed by major investors including BlackRock, SoftBank, and TPG, the company has raised approximately $500 million to date and is transforming the retirement industry by making 401(k) plans affordable and accessible.
As a Dedicated Sales Activation Specialist, you will be the driving force behind launching new 401(k) plans for our clients and White Label partners. You'll work directly with a diverse range of businesses—from local plumbers to nationwide robotics firms—guiding them through the setup and launch of their retirement plans. Your primary responsibility is to keep the sales activation process on track while ensuring customers and partners remain engaged and satisfied throughout the onboarding journey.
You will own the end-to-end activation experience, managing client pipelines, handling objections, and removing operational blockers to consistently launch high volumes of plans. Working in a fast-paced environment, you'll communicate extensively with customers to understand their needs, educate them about retirement plan options, and help them establish plans that enable their employees to save for retirement.
Key responsibilities include meeting monthly activation targets (40-50+ customers per month), actively following onboarding workflows to increase velocity, partnering cross-functionally with sales and account management teams to resolve escalations, and identifying process improvements to help the team scale. You'll manage both internal and external stakeholders, communicate professionally about complex retirement concepts, and maintain a strong focus on quality and customer satisfaction.
The ideal candidate brings 3+ years of customer implementation or sales experience in a SaaS environment or the retirement industry, with knowledge of 401(k) plan design. You're a people person who genuinely enjoys client interaction, thrives in high-velocity environments, and possesses excellent organizational skills to juggle multiple tasks and stakeholders. Strong PC skills (G-Suite), adaptability to various client systems, and a genuine desire to learn about the retirement industry and product are essential.
