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Immersive Labs is seeking an experienced Senior Cyber Security Consultant to join the Customer Success team covering the East Coast. This is a long-term, embedded consultant role—not transactional project work—where you become a trusted strategic partner to enterprise customers throughout their entire lifecycle with the Immersive One platform.
You will be the consistent value champion from pre-sale through post-sale, partnering with the Enterprise Sales team to conduct proof-of-concepts, secure technical wins, and drive platform adoption. Your primary focus is ensuring customer success and cyber resilience maturity by leveraging the Immersive One platform—a leading cyber resilience solution trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave 2026.
Key responsibilities include:
• Identify and define prospective customers' technical requirements and use-cases, aligning them with Immersive Labs' value proposition
• Engage C-suite executives and technical cybersecurity professionals through in-depth solution demonstrations and proof-of-concept management
• Act as a security advisor throughout the technical sales cycle, building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with key customers to understand and achieve their business objectives and cybersecurity initiatives
• Establish strategies and roadmaps to drive cyber workforce resilience through programmatic approaches
• Deliver routine Executive Business Reviews to C-level stakeholders
• Recommend improvements to current programs and suggest new initiatives based on cybersecurity expertise
• Drive adoption to maximize platform value and customer outcomes
• Stay immersed in the cybersecurity community to remain informed of evolving threats and technologies
• Collaborate with product, content, and engineering teams as the voice of the customer
• Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
• Function as an escalation point and primary liaison between sales, product leadership, and client accounts
• Assist Customer Success Managers in delivering Executive Business Reviews with executive-level insights
This role requires deep cybersecurity knowledge, consultative selling skills, and the ability to build long-term trusted relationships with enterprise stakeholders across all organizational levels.
