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Ethos (Nasdaq: $LIFE) is a leading life insurance technology company transforming how life insurance is bought, sold, and underwritten. The company offers instant, accessible products through a seamless online process requiring no medical exams, democratizing access to life insurance for consumers while empowering agents at scale.
You will serve as a CX Trainer reporting directly to the Senior Manager of Customer Experience Strategy. This role is central to building and maintaining a skilled, compliant workforce through comprehensive training and development programs.
Key responsibilities include:
- Assess current training programs and recommend improvements to enhance effectiveness
- Conduct needs analysis to evaluate employee skill levels and competencies
- Monitor participant progress during training, recommend program changes, and track results
- Coach and mentor new employees to increase their effectiveness and performance
- Administer progressive discipline regarding attendance and performance requirements as needed
- Provide tracking and reporting to management on training program progress, new hire development, and course effectiveness
- Ensure all training materials, programs, and solutions remain current and aligned with business practices and market standards
You will work in a fast-paced environment where your ability to build engaging, scalable training programs directly impacts team performance and company compliance.
Requirements:
- 3+ years of experience in Call Center, Training & Development, and/or Leadership
- 3+ years of experience specifically in training and development
- College degree or equivalent work experience
- Strong communication skills (oral and written)
- Proven ability to build engaging and scalable training programs
- Ability to build curriculum and create engaging learning materials
- Leadership training experience (preferred)
- Extensive knowledge of Customer Service and Life Insurance (preferred)
- Experience with training tools such as Lessonly or Notion (bonus)
