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Neara is building AI-powered digital twins of electricity grids to help utilities stress-test infrastructure, optimize investments, and build resilience against extreme weather and structural stress. The company uses advanced machine learning and physics-enabled simulations across four continents to serve the world's largest utilities.
As Customer Value Architect, you will be the trusted technical and commercial advisor to Neara's highest-value customers, driving platform adoption and demonstrating quantifiable ROI. You will work directly with customers, including on-site engagement, to embed Neara solutions into their operations and workflows.
Key responsibilities include:
- Develop deep proficiency with the Neara platform and translate its functionality into customer value propositions
- Drive customer adoption through training, enablement, and hands-on support to ensure ease of use across the customer organization
- Validate that deployed solutions deliver contractually scoped outcomes and identified business goals
- Understand customer strategic imperatives and identify where Neara solutions can enable or enhance their operations
- Serve as a trusted advisor on both technical and commercial matters, including workflow and change management guidance
- Collaborate with customers to define business cases, ROI metrics, and value delivery frameworks with established reporting cadences
- Identify expansion opportunities within customer accounts by uncovering additional pain points Neara can address
- Engage broad stakeholder audiences within customer organizations to build credible, authentic, transparent relationships
- Work closely with Neara Sales and Deployment teams to align on account strategy, growth opportunities, and adoption frameworks
- Design and deliver focused training sessions and workshops tailored to customer goals and workflows
- Identify emerging client needs and feed strategic insights back to internal teams
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Experience in software engineering or other relevant technical background
- Demonstrated ability to develop tangible customer value and ROI frameworks aligned with client strategic and business priorities
- Strong communication skills with ability to explain complex topics clearly
- Strong critical thinking and ability to translate customer outcomes back to technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solver with creative approach to solving customer pain points and enabling commercial opportunities
- Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions
- Experience in infrastructure and energy sector is a plus but not required
- Willingness to travel monthly
