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Neara is building AI-powered digital twins of electricity grids to help utilities stress-test infrastructure, optimize investments, and build resilience against extreme weather and structural stress. The company uses advanced machine learning and physics-enabled simulations across four continents to serve the world's largest utilities.
As Customer Value Architect, you will be the trusted technical and commercial advisor to Neara's highest-value customers, driving platform adoption and demonstrating quantifiable ROI. You will work directly with customers, including on-site engagement, to embed Neara solutions into their operations and workflows.
Key responsibilities include:
- Develop deep proficiency with the Neara platform and translate its functionality into customer value and ROI
- Drive customer adoption through hands-on enablement, training, and workflow integration
- Validate that deployed solutions deliver contractually scoped business outcomes
- Understand customer strategic imperatives and identify where Neara solutions can enable or enhance their goals
- Serve as a trusted advisor on both technical and commercial matters, including change management guidance
- Collaborate with customers to define business cases, ROI metrics, and value delivery cadences
- Identify expansion opportunities within customer accounts by uncovering additional pain points Neara can solve
- Engage broad stakeholder audiences within customer organizations to build credible, authentic relationships
- Partner with Neara Sales and Deployment teams to drive adoption frameworks and account growth strategies
- Design and deliver focused training sessions and workshops aligned with customer workflows
- Identify emerging client needs and inform account strategies
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management, ideally in a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Experience in software engineering or other relevant technical background
- Demonstrated ability to develop tangible customer value and ROI frameworks aligned with strategic and business priorities
- Strong communication skills; ability to explain complex topics clearly
- Strong critical thinking; ability to translate customer outcomes back to technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solver with creative approach to customer pain points and commercial opportunities
- Skilled in programming, data integration, and tools like macros and various software languages to create tailored solutions
- Experience in infrastructure and energy sector is a plus but not required
