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Neara is a high-growth, venture-backed software company that uses advanced machine learning and physics-enabled digital twins to model electricity grids and critical infrastructure across four continents. Recognized as a Time Magazine 100 Most Influential Company (2024), Neara helps the world's largest utilities stress-test infrastructure against extreme weather, optimize investments, and build resilience at scale.
As Customer Value Architect, you will be the trusted technical and commercial advisor to Neara's highest-value customers, driving platform adoption and demonstrating quantifiable ROI. This is a hybrid role based in Houston with significant on-site customer engagement.
Key Responsibilities:
- Develop deep proficiency with the Neara platform and translate its functionality into customer business outcomes.
- Work directly with enterprise customers on-site to drive adoption, ensure contractual delivery, and embed solutions into their workflows.
- Understand customer strategic imperatives and identify where Neara solutions can enable or enhance their operations.
- Collaborate with customers to define business cases, ROI metrics, and value delivery frameworks with established reporting cadences.
- Identify expansion opportunities within customer accounts by uncovering additional pain points Neara can solve.
- Engage broad stakeholder audiences within customer organizations to build trusted, credible relationships.
- Partner with Neara Sales and Deployment teams to inform account strategies and growth opportunities.
- Design and deliver focused training sessions and workshops aligned with customer goals.
- Identify emerging client needs and communicate strategic opportunities to internal teams.
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
- Familiarity with enterprise software platforms and deployments.
- Proven ability to develop tangible customer value and ROI frameworks aligned with client strategic priorities.
- Strong communication skills; ability to explain complex topics clearly.
- Strong critical thinking; ability to translate customer outcomes back to technical solutions.
- Strong external stakeholder engagement skills and ability to build trusted relationships.
- Proactive problem-solver with creative approach to customer pain points and commercial opportunities.
- Experience in infrastructure or energy sector is a plus but not essential.
- Engineering degree is a plus but not essential.
- Current and unrestricted working rights required; visa sponsorship not available.
