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Neara is a high-growth, venture-backed climate tech company that uses advanced machine learning to create engineering-grade digital twins of electricity grids across four continents. Recognized as one of Time Magazine's 100 Most Influential Companies of 2024, Neara helps the world's largest utilities understand infrastructure challenges, optimize investments, and build resilience against extreme weather and climate impacts.
As a Customer Value Architect, you will work directly with Neara's highest-value customers to drive platform adoption, define measurable value, and expand use cases. This is a hybrid role based in Dallas with significant on-site customer engagement required.
Key responsibilities include:
- Develop deep proficiency with the Neara platform and translate its technical capabilities into quantifiable ROI for enterprise customers
- Work on-site with customers to drive adoption, ensure contractual delivery of outcomes, and embed solutions into their workflows
- Understand customer strategic imperatives and identify where Neara solutions can enable or enhance their business
- Serve as a trusted technical and commercial advisor, guiding customers through change management and organizational adoption
- Collaborate with customers to define business cases, ROI metrics, and value delivery frameworks with established reporting cadences
- Identify expansion opportunities by uncovering additional pain points that Neara can solve
- Engage broad stakeholder audiences within customer organizations to build credible, authentic relationships
- Partner closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and growth
- Design and deliver training sessions and workshops tailored to customer goals and workflows
- Identify emerging client needs and inform account strategies and growth opportunities
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Demonstrated ability to develop tangible customer value and ROI frameworks aligned with client strategic and business priorities
- Strong communication skills with ability to explain complex topics clearly
- Strong critical thinking capabilities; ability to translate customer outcomes back to technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solver with creative approach to solving customer pain points and enabling commercial opportunities
- Experience in infrastructure and energy sector is a plus but not required
- Engineering degree is a plus but not required
- Current and unrestricted working rights required; visa sponsorship not available
