SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Neara is a high-growth, venture-backed climate tech company that uses advanced machine learning to create engineering-grade digital twins of electricity grids across four continents. Recognized as one of Time Magazine's 100 Most Influential Companies of 2024, Neara helps asset owners and utilities understand infrastructure challenges, optimize investments, and build resilient energy systems.
As a Customer Value Architect, you will work directly with Neara's highest-value customers to drive platform adoption, define and validate business value, and expand usage across their organizations. This is a hybrid role based in Austin with significant on-site customer engagement required.
Key responsibilities include:
- Develop deep proficiency with the Neara platform and translate its functionality into quantifiable ROI for customers
- Work on-site with customers to drive platform adoption, ensure contractual delivery of solutions, and embed Neara within their workflows
- Understand customer strategic imperatives and identify where Neara solutions can enable or enhance their operations
- Serve as a trusted technical and commercial advisor, guiding customers through change management and workflow integration
- Collaborate with customers to define business cases and ROI metrics, with established cadences for value delivery reviews
- Identify expansion opportunities within existing customers by uncovering additional pain points Neara can solve
- Engage broad stakeholder audiences within customer organizations to build credible, authentic relationships
- Partner with Neara Sales and Deployment teams to drive customer happiness, adoption, and growth
- Design and deliver training sessions and workshops aligned with customer goals
- Identify emerging client needs and inform account strategies and growth opportunities
Requirements:
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization
- Familiarity with enterprise software platforms and deployments
- Experience developing tangible customer value and ROI frameworks that map to client strategic and business priorities
- Strong communication skills; ability to explain complex topics clearly
- Strong critical thinking; ability to translate from customer outcomes back to technical solutions
- Strong external stakeholder engagement skills and ability to build trusted relationships
- Proactive problem-solver with creativity in addressing customer pain points and commercial opportunities
- Experience in infrastructure and energy sector is a plus but not essential
- Engineering degree is a plus but not essential
- Current and unrestricted working rights required; visa sponsorship not available
