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Neara is building engineering-grade, physics-enabled digital twins of electricity grids using advanced machine learning to help utilities understand infrastructure challenges and optimize resilience across millions of kilometers of infrastructure globally. The company simulates extreme weather and structural stress at network-wide scale to help asset owners pinpoint risks, optimize investments, and build a more resilient energy future.
As Customer Value Architect, you will work directly with Neara's highest-value customers to drive platform adoption, define and validate value delivery, and expand usage across their organizations. This is a hybrid role based in New York City with significant on-site customer engagement required.
Key responsibilities include:
- Develop deep proficiency with the Neara platform and translate its functionality into quantifiable ROI for customers
- Work on-site with customers to drive platform adoption, ensure contractual delivery of solutions, and embed Neara within their business workflows
- Develop understanding of customer strategic imperatives and provide guidance on where Neara solutions can enable or enhance their operations
- Serve as trusted technical and commercial advisor, supporting change management and workflow integration beyond core platform scope
- Collaborate with customers to define business cases, establish ROI metrics, and conduct value delivery reviews
- Identify expansion opportunities within customer accounts by uncovering additional pain points Neara can solve
- Engage broad stakeholder audiences within customer organizations to build credible, authentic relationships
- Partner with Neara Sales and Deployment teams on account strategy, customer happiness, and growth opportunities
- Design and deliver focused training sessions and workshops aligned with customer goals
- Identify emerging client needs and inform account strategies
Requirements:
- Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm or software provider, managing enterprise-level client strategy and engagement
- Strong technical aptitude with hands-on experience in programming, data integration, and using tools like macros and various software languages to create data-driven solutions
- Proven track record developing tangible customer value and ROI frameworks that map complex technical solutions to client strategic and business priorities
- Deep familiarity with enterprise software platforms, large-scale deployments, and change management
- Highly desirable: experience with utilities, digital twin software, or grid modernization initiatives; broader infrastructure or energy sector experience is a major plus
- Exceptional communication and external stakeholder engagement skills with ability to explain complex technical topics clearly and build trusted relationships with cross-functional teams
- Proactive, critical thinker who enjoys finding creative technical solutions to customer pain points and unlocking commercial growth
