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Guesty is an all-in-one platform helping hospitality businesses automate, optimize, and scale their operations. The company integrates with 150+ industry partners including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel, enabling property managers to deliver top-tier guest experiences while running efficient, data-driven operations. Guesty has 900+ team members across 16 countries.
You will lead a Customer Success team managing the mid-market (MM) segment in the United States, Canada, and Mexico. Your team will consist of 7 Customer Success Managers (CSMs) responsible for 500+ clients across these regions. Your primary responsibilities include:
• Managing and developing a high-performing team of 7 CSMs
• Driving customer retention, upsells, and overall account growth for MM customers
• Supporting the Director in building scalable processes for the team
• Improving the customer journey and customer experience
• Coaching CSMs on strategic conversations with clients
• Ensuring success for MM customers and driving strategic growth for Guesty
This is a people-management role requiring strong leadership capabilities, a passion for customer success, and the ability to develop and mentor team members. You will work in a dynamic, global, impact-driven environment focused on transforming the hospitality technology industry.
Requirements: Not specified in the posting.
