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Salary: USD 0 - 2,000 / sign-on bonus
Entyre Care is a high-growth healthcare startup focused on personal care and homecare services. We're seeking a Customer Success Specialist to drive customer satisfaction and retention in a fast-paced environment.
In this role, you'll be the primary point of contact for customer onboarding and engagement. Your responsibilities include proactive outreach via phone and email to ensure seamless onboarding, maintaining accurate customer data in our CRM system, coordinating customer onboarding and renewal processes, and managing escalations to ensure timely resolution. You'll identify process improvement opportunities and work cross-functionally with sales, support, and clinical teams to align operations and improve customer outcomes.
Key responsibilities:
- Conduct daily customer outreach and follow-up to ensure onboarding completion and address questions
- Maintain and update customer information in CRM systems with accuracy
- Organize and oversee customer onboarding, renewals, and follow-up schedules
- Manage customer requests and escalations, routing issues to appropriate teams
- Identify and propose solutions to optimize customer success workflows
- Collaborate with sales, support, and clinical teams on process alignment
- Create and maintain documentation for workflows, FAQs, and support resources
You should have experience in administrative support, customer success, sales, or operations roles. Strong organizational and multitasking skills are essential, along with excellent written and verbal communication. You're self-motivated, proactive in problem-solving, and persistent in building customer rapport. Familiarity with Medicaid/Medicare programs is a plus. Must live within reasonable commuting distance of Arlington, VA.
