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Payoneer is a global financial platform founded in 2005 that simplifies cross-border business operations. The company serves over 2,500 colleagues worldwide and operates in 190+ countries, helping businesses manage global payments, compliance, multi-currency workflows, workforce management, working capital, and business intelligence.
This Customer Success Specialist role blends one-on-one engagement with top clients and outbound-led account management across a large customer portfolio. You will manage and grow existing client relationships, building long-term partnerships to identify emerging business needs and expansion opportunities. Key responsibilities include proactive relationship strengthening to maximize retention, cross-sell, and upsell initiatives; outbound outreach including cold calls to activate customers and drive commercial outcomes; designing multi-channel lifecycle engagement strategies; driving retention and cross-selling initiatives; creating success stories and case studies; leading educational webinars and workshops; and owning the end-to-end commercial process from demos through proposal, negotiation, and closing long-term agreements.
Required qualifications: Bachelor's degree (preferably business or engineering); fluency in English and Ukrainian; 2+ years of account management, sales, business development, or related experience; expertise in developing business cases and financial analyses; strong written and verbal communication; ability to present business cases to stakeholders; and strong organizational skills under pressure.
Preferred experience includes high-volume outbound environment comfort; CRM platforms (Salesforce) and sales reporting expertise; familiarity with payment industry, ERP, invoicing, reconciliation tools, and data-driven platforms; proven track record with international clients across diverse industries; and B2B consultative selling experience.
