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Customer Success Senior

Cabify - Bogota, Colombia - In-office - posted 2026-10-08

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Cabify is seeking a Commercial Analyst / Key Account Manager to drive growth in the B2B customer portfolio. This role combines analytical rigor with commercial strategy, focusing on identifying expansion opportunities, understanding corporate client needs, and designing strategies that increase value and strengthen business relationships. Key Responsibilities: - Develop and expand the customer portfolio by identifying growth opportunities, detecting new client needs, and maximizing the use of Cabify solutions within existing accounts - Analyze commercial data including business indicators, customer behavior, revenue trends, and market patterns to identify opportunities and propose concrete actions - Design and implement upselling, cross-selling, retention, and account development strategies - Build and maintain trusted relationships with corporate B2B clients, understanding their objectives and proposing aligned solutions - Monitor commercial KPIs, prepare analyses and reports, and measure the impact of implemented initiatives - Collaborate cross-functionally with different teams to improve customer experience and achieve commercial objectives The ideal candidate combines analytical thinking with commercial vision—not just reporting results, but interpreting them, finding opportunities, and converting them into actions that grow the business and customer portfolio. Requirements: - Experience in commercial analysis, B2B account management, key account management (KAM), business development, or similar roles - Ability to analyze data and convert it into insights and actions that generate commercial results - Proficiency with Excel or Google Sheets and familiarity with data visualization tools such as Power BI or Looker - Results-oriented mindset with analytical thinking and strong negotiation and communication skills - Growth mentality, autonomy, and ability to identify business opportunities

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