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Salary: USD 40,000 - 50,000 / annual
Booksy is seeking a Customer Success Retention Advisor to proactively engage with customers and prevent churn. In this role, you'll be responsible for outbound retention communications, identifying at-risk accounts, and implementing strategies to keep customers engaged and growing their businesses with Booksy's platform.
Your day-to-day responsibilities include:
- Proactively reaching out to customers showing signs of churn risk
- Conducting satisfaction conversations to assess customer experience quality
- Identifying and implementing upselling and cross-selling opportunities
- Managing customer relationships and collaborating across teams to develop tailored solutions
- Providing product support and handling payment issues
- Managing account reactivations
- Working across both reactive and proactive outreach motions to support customers at key journey moments
Booksy is a B2B SaaS platform serving the beauty, wellness, and appointment-based business industry. The role is fully remote and based in the US, with flexibility in work schedules. The company is a rapidly growing, distributed scale-up with a global team focused on helping entrepreneurs build successful businesses.
REQUIREMENTS:
- Proven hands-on experience in customer success, retention/reactivation, account management, or similar roles
- Experience with CRM software (Salesforce, Zowie, Google Suite)
- Excellent communication, persuasion, and negotiation skills with ability to build strong long-term relationships with B2B clients
- Strong problem-solving abilities with positive and proactive attitude; team player
- Demonstrated experience and success in organization and time management
- Fluency or native proficiency in Spanish (required for supporting bilingual US B2B clients)
- Location in Texas or Florida preferred
NICE TO HAVE:
- Experience in beauty, wellness, or appointment-based business industry
