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Veeam Software, the Data and AI Trust Company headquartered in Seattle, is seeking a Customer Success Renewals Representative based in Bucharest, Romania. This role focuses on maintaining high customer satisfaction and driving renewal rates for enterprise accounts, with a specific emphasis on Turkish-speaking markets.
You will be responsible for managing customer relationships and ensuring successful renewals of Veeam's data resilience and security solutions. Key responsibilities include driving maximum adoption of Veeam solutions through high-value client relationships, building trusted advisor relationships, and identifying upsell and cross-sell opportunities. You'll conduct periodic health checks and configuration reviews to align Veeam team activities with customer business objectives.
Working closely with the Renewals team, you'll contribute to customer retention, drive on-time renewal behavior, and generate additional revenue through multi-year support renewals and support level upgrades. You'll manage assigned accounts, provide forecasting and planning, and meet quarterly targets and KPIs including quota attainment, call volume, and account management metrics.
The ideal candidate holds a Bachelor's degree and brings sales experience, advanced proficiency in both English and Turkish, knowledge of the virtualization industry, and strong IT technology passion. Proficiency with MS Office, Salesforce, and familiarity with automation tools is expected. You'll work cross-functionally to deliver superior customer experiences and contribute to Veeam's continued growth.
Veeam offers comprehensive benefits including 21 annual vacation days plus 4 VeeaMe Days for self-care, private health/dental/vision insurance, life insurance at 2× annual salary, meal and lifestyle benefits, and access to learning platforms including LinkedIn Learning and O'Reilly.
