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Veeam, the Data and AI Trust Company, is seeking a Customer Success Renewals Representative for its Bucharest office. This role focuses on driving revenue through customer retention and renewal of maintenance contracts within assigned territories. You will be responsible for overachieving quota targets tied to renewal and expansion goals, managing annual pipelines by proactively reaching out to customers 4+ months before support expiration to conduct experience assessments and environment health checks.
Key responsibilities include cold-calling customers with lapsed support to reactivate contracts, providing quotes directly to customers and channel partners, and identifying upselling opportunities for premium services and add-on products. You will work cross-functionally with Deal Desk, Legal, and Sales teams to prepare special terms and create necessary quotes. The role requires clear communication of complex technical offers both internally and externally, with accurate forecasting and business analysis.
You will assist customers with licensing transfers, support ticket escalation, and resolution follow-up to ensure satisfaction. Channel partner support is critical to closing renewals and securing additional licenses. All activities must be meticulously recorded in Salesforce with impeccable data hygiene. You will manage inbound renewal inquiries through various portals, prioritize workload to meet KPIs and daily/weekly SLAs, and maintain high customer satisfaction ratings while maximizing revenue generation, particularly within the Velocity customer base.
Required qualifications include a Bachelor's degree, advanced English and Hebrew proficiency, and 1+ years of relevant experience in sales, account management, customer success, or renewals. You must demonstrate a proven track record of quota overachievement and KPI attainment. Experience supporting large-scale enterprise accounts with technically complex configurations and high transaction volumes is essential. Strong organizational skills, ability to multi-task, semi-autonomous work capability, and proficiency with Salesforce are required. The ideal candidate is a high-energy, motivated self-starter comfortable with high-volume email and outbound calling, with data analysis and reporting capabilities.
