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Veeam, following its acquisition of SecuritiAI, is seeking a Customer Success Renewals Lead, Enterprise to drive customer retention, adoption, and expansion across an assigned portfolio of Enterprise customers throughout the Americas.
In this role, you will own the renewal strategy and execution for a global enterprise customer portfolio, driving retention by proactively managing subscription renewals and minimizing churn. You'll develop trusted relationships with customer executives, security leaders, architects, and business stakeholders, promoting adoption of Securiti AI capabilities including Data Discovery, Data Security Posture Management (DSPM), Data Classification, AI Governance, Data Privacy, and Compliance.
Key responsibilities include identifying expansion opportunities through upsell and cross-sell initiatives by aligning customer business priorities with Securiti AI solutions, collaborating with Sales Engineers to support technical discussions and Proofs of Value, preparing renewal proposals and commercial documentation, and managing customer health and renewal forecasting in Salesforce. You'll partner with Product Management, Engineering, Customer Success, and Support to ensure successful customer outcomes, serve as the customer's advocate within Veeam, and meet or exceed assigned renewal, retention, and expansion objectives.
You bring 5–8+ years of experience in Customer Success, Renewals, Enterprise Account Management, SaaS Sales, or Subscription Lifecycle Management, with proven experience managing Enterprise software renewals and customer growth strategies. You have strong understanding of Cybersecurity, Cloud Security, Data Protection, Enterprise SaaS, or Security Software, with preferred knowledge of DSPM, Data Discovery, Data Governance, Data Privacy, AI Governance, Compliance, or Cyber Resilience. Fluency in English and Portuguese is preferred; Spanish is a plus. You're highly organized, self-motivated, able to manage multiple priorities, and possess strong commercial, negotiation, and customer relationship management skills with excellent written and verbal communication abilities.
