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Dandy is transforming the dental industry by building an operating system for dental practices globally. As a Customer Success Partner on the Enterprise Segment team, you will own day-to-day relationships with child accounts within large dental service organizations (DSOs) and strategic customers, serving as the primary point of contact for designated practices.
You will drive retention and satisfaction by monitoring customer health through Salesforce and data tools, proactively identifying accounts with declining engagement, and triaging escalations to resolve root causes. Your responsibilities include supporting Enterprise Account Managers in the team-based motion, building rapport with both clinical and non-clinical stakeholders, and ensuring optimal product adoption across Dandy's suite of offerings.
Key activities include tracking account metrics and performance reporting, identifying expansion opportunities (cross-sell, upsell, wallet share growth), executing targeted retention campaigns, and gathering client feedback for product improvement. You will operate with high attention to detail and responsiveness, managing multiple priorities in a fast-paced environment while conducting strategic outreach according to defined SLAs.
The role requires excellent communication skills, strong interpersonal abilities, and a customer-centric problem-solving mindset. You should be comfortable navigating software platforms like Salesforce, highly organized, and able to work collaboratively within a team. Experience in account management, customer success, or client-facing B2B roles is preferred, with dental industry or healthcare technology background as a plus.
