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CreatorIQ is seeking a Customer Success Partner to serve as a strategic advisor to a portfolio of high-value enterprise customers in the influencer marketing space. You will guide customers in aligning their business goals with CreatorIQ's platform capabilities, driving long-term adoption and measurable program success.
In this role, you'll build trusted, multi-threaded relationships with key stakeholders across customer organizations—both virtually and in person. You'll serve as the primary strategic partner for enterprise accounts, leading value realization conversations and periodic in-person strategic engagements.
Key responsibilities include:
- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ's self-service tools
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale
- Partner with Product Support to route technical questions and product-related issues for efficient resolution
- Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities
- Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities
- Act as the customer's internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements
- Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management
You will be measured on gross retention, platform adoption, and customer health metrics. CreatorIQ operates a flexible work model combining in-person and remote work. The company is headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
REQUIREMENTS:
- 3+ years of experience in a strategic customer-facing role, ideally working in influencer marketing for an agency, brand, or technology company
- Passionate about influencer marketing, creator content, and social media measurement
- Proven success managing toward business KPIs and customer advocacy metrics
- Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors
- Strong problem-solving abilities and customer-centric mindset
- Ability to build strong, trusted relationships and act as a strategic advisor
- Curiosity and passion for learning new tools, trends, and marketing strategies
- Balance of strategic thinking with day-to-day execution and follow-through
- Composed and adaptable in fast-paced, evolving environments
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success
- Highly organized and proactive in managing a portfolio of enterprise accounts
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions
- Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales teams
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
