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Mistral is a full-stack AI company providing frontier models, developer tools, applications, and compute infrastructure. They partner with enterprises across finance, manufacturing, defense, healthcare, and the public sector to co-create customized AI systems.
As a Customer Success Manager, you will own a portfolio of enterprise customers, serving as their primary point of contact and ensuring they maximize value from Mistral's AI solutions. You will manage the full customer lifecycle from onboarding through expansion, driving adoption and satisfaction while preventing churn.
Key responsibilities include: building trusted relationships with key stakeholders and understanding their business objectives; leading customer onboarding and ongoing engagement; monitoring customer health metrics and proactively addressing risks; collaborating with Sales to identify upsell and cross-sell opportunities; partnering with Product and Engineering to gather feedback and influence the roadmap; developing training and enablement programs; conducting quarterly business reviews (QBRs); and serving as a trusted advisor on leveraging Mistral's solutions to achieve business outcomes.
You will work cross-functionally with Support, Product, and Engineering teams to ensure seamless customer experiences from deployment to production. You'll create and execute customer success plans with clear KPIs and measurable outcomes, advocate for customer needs internally, and support renewal and expansion processes.
Required: 5+ years in customer-facing roles (Customer Success, Account Management, Solutions Consulting) ideally in technical or SaaS environments. You must have proven ability to manage enterprise relationships with focus on adoption, satisfaction, and retention. Experience with technical products and confidence engaging with Data, IT, and Engineering teams is essential. Strong communication and presentation skills for both technical and executive audiences required. Business acumen to identify expansion opportunities while ensuring customer success. Technical aptitude and familiarity with AI/ML concepts preferred. Must be hands-on, customer-centric, collaborative, and organized with passion for solving complex challenges.
