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BloomReach is building an agentic AI platform for personalization, helping businesses automate and personalize the entire customer journey through autonomous search, conversational shopping, and autonomous marketing. The company powers personalization for 1,400+ global brands including American Eagle, Sonepar, and Pandora.
We are seeking a Customer Success Manager for Western Europe to join our expanding Customer Success team. In this role, you will be the trusted advisor and industry expert for top e-commerce businesses, helping them maximize value from our CDP platform.
Key Responsibilities:
- Build and maintain long-term relationships with assigned clients
- Act as a trusted advisor and industry expert, challenging the status quo
- Ensure the CDP platform delivers measurable value at every stage of the client relationship
- Educate clients on best practices and industry trends aligned with their goals and strategy
- Balance client success with sustainable business outcomes for BloomReach
- Serve as the guardian of the engagement pillar for both client and company
Required Qualifications:
- 2-3 years of work experience, ideally in B2B SaaS within e-commerce, online retail analytics, or marketing
- Prior experience as an Account Manager, CSM, or similar client-facing role
- Deep understanding of e-commerce, marketing trends, and business models with ability to learn client contexts quickly
- Experience leading teams, projects, or running a B2B business
- Strong analytical mindset: ability to understand KPIs, metrics, and data-driven decision-making
- Familiarity with emerging sectors such as online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalization, attribution modeling, and customer segmentation
- Basic understanding of marketing cloud solutions and technology
- Native fluency in English
- Independence, self-organization, and comfort navigating ambiguous situations
Nice to Have:
- Fluency in Danish, Dutch, Swedish, or German
