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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP.
As a Senior Strategic Customer Success Manager, you will be the first person in this newly created role, partnering with Samsara's largest and most complex customers to drive multi-year digital transformation initiatives. You'll act as a strategic transformation partner, working closely with customer executives to understand their unique operational challenges and advise on leveraging Samsara's platform—including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
Key responsibilities include: serving as the strategic customer leader for enterprise and global accounts; composing joint success plans with clear objectives, metrics, and timelines; orchestrating executive business reviews between customer decision-makers and Samsara leadership; conducting workshops to understand current operations and recommend workflow optimizations; deeply understanding platform capabilities across diverse verticals (field services, utilities, long-haul transportation, school buses, etc.); partnering cross-functionally with Product, Support, Finance, and Sales teams; building and scaling the role's processes and content; mentoring the wider Customer Success team; and embedding Samsara's cultural principles as the company scales globally.
You thrive solving complex problems, are a natural relationship builder with strong communication and collaboration skills, and want to impact industries that power the global economy. This role offers significant autonomy and career growth within a hyper-growth, recently public company. Remote position open to US candidates outside SF Bay Area, NYC Metro, and DC Metro.
