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AppDome is a fast-growing SaaS company specializing in AI-driven security, defense, anti-fraud, and anti-bot solutions for mobile applications. We provide enterprise customers with cutting-edge no-code platforms for building, releasing, monitoring, and managing protected mobile applications.
We are seeking a driven and results-oriented Customer Success Manager to join our US West team. You will partner closely with our Sales organization to drive customer retention, growth, and expansion within your assigned portfolio.
Key Responsibilities:
- Build and maintain strong relationships with customers at all levels, from team members to C-suite executives
- Regularly engage with customers to understand their business objectives, security goals, decision-making processes, and budgeting cycles
- Collaborate with internal teams including Customer Organization, peer CSMs, Enablement, Onboarding, and Service Delivery to deliver exceptional customer value
- Identify expansion and upselling opportunities aligned with customer strategic goals; build and manage a pipeline for growth
- Serve as a customer advocate, addressing and resolving issues promptly while maintaining high satisfaction and NPS scores
- Become a subject matter expert on all product offerings and introduce new solutions across your customer portfolio
- Drive quarterly pipeline creation and close expansion sales, consistently growing ARR within your portfolio
- Manage timely renewals and maintain the company's low churn rate
- Travel regularly to meet customers in person, attend industry conferences, and strengthen relationships
- Collect and share valuable customer feedback, including NPS insights, case studies, and references
The ideal candidate is a proactive communicator with strong interpersonal skills and solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and thrive in dynamic environments requiring cross-team collaboration and stakeholder engagement via multiple channels.
