SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Firstup is an intelligent employee communication platform serving 40 Fortune 100 companies and reaching over 17 million employees daily. The company's mission is to improve the employee experience at every moment that matters, from hire to retire.
As a Customer Success Manager, you will be an integral part of Firstup's long-term relationships with global Enterprise customers. This role is critical to ensuring customer success and directly impacts the sustainability and growth of key accounts. You will work in a fast-paced, entrepreneurial environment where your efforts directly influence customer outcomes and retention.
Key responsibilities include managing and nurturing relationships with enterprise clients, ensuring they achieve their business objectives with the Firstup platform, identifying expansion opportunities, and serving as the primary point of contact for customer needs. You will work cross-functionally with product, engineering, and sales teams to resolve issues, implement best practices, and drive customer adoption.
The ideal candidate is passionate about customer success, thrives in dynamic environments, and has experience managing complex enterprise relationships. You should be proactive, strategic, and focused on delivering measurable value to customers.
