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Cohere, a leading enterprise AI company headquartered in Toronto, is seeking an experienced Customer Success Manager to lead strategic customer relationships across the UAE private sector. This role focuses on driving adoption and value realization of Cohere's frontier AI models and products among enterprise clients in the UAE and Saudi Arabia.
In this position, you will own the success and growth of Cohere's most strategic accounts in the region. You'll build deep relationships with senior enterprise stakeholders including C-suite executives, VPs, and digital transformation leaders. Your responsibilities include developing comprehensive success plans tailored to each organization's strategic objectives, managing complex multi-stakeholder environments, and serving as the primary executive sponsor for your accounts.
You will guide customers through the complete AI adoption lifecycle—from use case identification and pilot design through production deployment and scaling. This includes leading secure AI implementations in complex enterprise environments, navigating legacy system integration, addressing data sensitivity concerns, and ensuring compliance with UAE Labour Law and Saudi business regulations. You'll conduct regular executive business reviews demonstrating ROI and strategic impact, and drive contract renewals through consistent value delivery.
As a customer advocate within Cohere, you'll provide strategic feedback to Product and Engineering teams on regional enterprise needs, including security, explainability, Arabic language support, and ethical AI considerations. You'll contribute to developing UAE-specific enterprise offerings, implementation playbooks, and best practices, while representing Cohere at regional business forums and industry events.
Required qualifications include 8+ years in customer success, account management, strategic consulting, or technology delivery within enterprise contexts, with 3-5 years specifically working with UAE enterprises across finance, healthcare, logistics, or technology sectors. You must have proven experience managing complex strategic accounts with multiple stakeholders and long implementation timelines, and demonstrated success leading AI/ML or enterprise software implementations in secure or regulated environments. Fluent Arabic and English proficiency is essential, along with deep understanding of UAE business culture, relationship-building practices, and hierarchical decision-making. Knowledge of UAE regulations, national initiatives like Saudi Vision 2030 and UAE Digital Transformation Strategy, and regional cloud/security frameworks is required. Nice-to-have qualifications include 3+ years managing GenAI or LLM implementations, experience with UAE digital transformation initiatives, and background in management consulting or systems integration.
About Cohere
AI / Data / Infrastructure — enterprise generative AI models and tooling for businesses.
