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Anthropic is seeking an experienced Customer Success Manager to serve as a strategic partner for one of their largest enterprise accounts in the technology sector. This is a high-visibility, high-impact role focused on driving AI adoption and maximizing customer value across Anthropic's Claude platform, including API, Claude Code, and Cowork.
You will develop deep, trusting relationships with key decision-makers in complex, matrixed organizations. Your responsibilities include understanding the customer's multi-pronged business objectives and AI vision, then serving as a strategic advisor throughout their journey with Claude. You'll become an expert in Anthropic's product suite and guide customers toward optimal implementations.
Key responsibilities include: building strategic relationships with C-suite and executive stakeholders; owning customer operations and lifecycle management; conducting structured operational assessments covering customer readiness, health, and alignment; identifying new use cases and expansion opportunities across departments; developing and executing change management strategies to drive end-user adoption; creating ROI hypotheses and quantifying outcomes; and prioritizing across multiple business units to build repeatable, programmatic motions.
You'll work with a global technology leader moving fast and pushing the boundaries of LLM technology. Your insights from customers will directly inform Anthropic's research priorities, product development, and go-to-market strategies, making you a key voice in shaping how the company builds and delivers value.
Required qualifications: 8+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting. Proven experience working with F500 companies at the executive level, ideally in established tech. Strong technical fluency with AI/ML concepts, software development lifecycle (SDLC), and implementation patterns. Daily hands-on experience building with AI, automating workflows with agents and tooling; preferred experience with Claude Code. Demonstrated track record driving measurable outcomes within highly matrixed organizations with multiple business units. Comfortable with two-way exchanges, requesting commitments and access, and pushing back on misaligned requests. Strong cross-functional collaboration skills and ability to represent customer needs positively and proactively.
