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Thrive Global is a behavior change technology company founded by Arianna Huffington in 2016, on a mission to end stress and burnout. The company's AI-powered platform helps individuals and organizations improve well-being, performance, and mental resilience through science-backed Microsteps adopted by employees at 125+ organizations across 140+ countries.
Thrive for Support Teams (TST) is a dedicated business unit focused on frontline support organizations, particularly contact centers and internal support teams at large enterprises. The team has built purpose-built software designed around how support teams actually work and what wellbeing looks like in high-volume, high-pressure environments.
You will own a portfolio of named TST accounts end-to-end, serving as the primary partner from launch through renewal. Responsibilities include running implementation and integration, reporting on progress, leading business reviews, and growing relationships over time. The TST team has clear process and structure already in place; you will inherit a working foundation and help sharpen processes as you go.
This role is ideal for someone who enjoys owning the full arc of a client relationship, can learn a technical product quickly, and wants clear ownership of their book of business. You will be a structured, detail-oriented operator who keeps multiple workstreams moving, makes commitments and dependencies visible, and follows through reliably. You communicate with clarity and confidence, translating technical details and data into straightforward business language for different audiences, including leading executive business reviews. You are proactive and resourceful, comfortable navigating ambiguity and driving issues to resolution. You value established processes while continually seeking ways to make work more efficient, scalable, and effective.
