SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Anthropic is seeking an experienced Customer Success Manager to drive AI adoption across strategic enterprise accounts. In this high-visibility role, you'll serve as a trusted strategic advisor to large enterprise customers, helping them maximize value from Claude's capabilities across API, Claude for Enterprise, and Claude Code.
You'll own the complete customer lifecycle for Digital Native Business (DNB) accounts, developing deep partnerships with key decision-makers in complex organizations. Your responsibilities include understanding customers' multi-pronged business objectives and AI vision, identifying the right Claude capabilities for their needs, and driving usage optimization across both consumption-based and seat-based models.
Key responsibilities: Build strategic relationships with enterprise stakeholders; become an expert in Anthropic's product suite and guide customers to optimal solutions; proactively drive usage planning and identify optimization opportunities; serve as a thought partner on product roadmap and new capabilities; quantify customer value realized through business outcomes and ROI; identify new use cases and lines of business for Claude expansion; develop and execute change management strategies including training programs and center of excellence initiatives; own comprehensive account and success plans grounded in customer business objectives; conduct Quarterly Business Reviews; develop scalable engagement strategies and playbooks for other strategic accounts.
You'll work with global technology leaders pushing the boundaries of LLM technology, gathering insights that directly inform Anthropic's research priorities, product development, and go-to-market strategies. This role requires balancing business acumen with technical expertise to serve as a strategic advisor throughout the customer journey.
