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Arable is seeking a Customer Success Manager to support growers and agricultural partners throughout Southern California. This role is responsible for the overall customer experience from initial implementation and field installation through training, ongoing support, product adoption, and long-term relationship management.
You will work closely with customers to understand their operations, help them extract meaningful value from Arable's technology, and ensure they have a knowledgeable and responsive partner throughout the relationship. The role combines customer success, agricultural expertise, technical support, and relationship management.
Key responsibilities include managing the customer relationship across the full lifecycle (implementation, onboarding, training, field support, ongoing adoption, issue resolution), helping customers interpret Arable's data and understand how it supports better irrigation and crop-management decisions, and building credibility across multiple stakeholder groups including growers, farm managers, consultants, irrigation specialists, and commercial partners.
This is a hands-on, field-oriented position requiring regular travel throughout Southern California (Riverside, San Bernardino, and San Diego counties) for customer visits, installations, training, troubleshooting, and field support, with periodic travel to Lodi.
Arable's mission is to connect the world's farms to optimize the global food system. The company provides data and insights that help farmers use water more efficiently and make better-informed crop-management decisions, enabling producers to improve productivity, protect water resources, and strengthen resilience across their operations.
The ideal candidate combines practical agricultural knowledge, customer success experience, technical aptitude, and strong relationship-building skills. Local familiarity with Southern California agriculture, irrigation practices, water-management challenges, and the region's diverse cropping systems is strongly preferred. You should be comfortable working in the field, discussing irrigation and crop-management practices, and communicating confidently with diverse agricultural stakeholders.
