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Zocdoc is a healthcare marketplace that empowers patients to find and book in-person or virtual care across all 50 states, 200+ specialties, and 12,000+ insurance plans. As a Customer Success Manager for SMB (small-to-medium business) providers, you will be the driving force in helping existing healthcare practices maximize their performance and experience on the Zocdoc platform.
Your primary responsibility is to understand each practice's goals and pain points, then guide them toward feature adoption, increased booking volume, and improved overall performance on the platform. You will conduct regular client meetings with practice stakeholders and decision-makers, building trust-based relationships that enable you to influence adoption and retention. You'll balance consultative conversations with project management, coordinating across internal teams to optimize provider accounts.
Day-to-day activities include leading practice partnership meetings, communicating feature value and handling objections, serving as a product expert to make tailored recommendations, managing account prioritization for consistent outreach, and collaborating with local sales and cross-functional teams. Success requires strong communication and interpersonal skills, attention to detail, problem-solving ability, and comfort in a dynamic environment.
The role is based in Soho, New York, with a flexible hybrid work arrangement. Zocdoc is 18 years old, the market leader in healthcare marketplaces, and backed by significant venture funding. The company is Great Place to Work certified and offers competitive benefits including 100% paid health coverage, 401(k) matching, flexible PTO, catered lunches, wellness programs, and paid parental leave.
