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Pearl is an AI-powered dental technology company that has developed FDA-cleared computer vision solutions for interpreting 2D and 3D dental imagery. The company serves clinicians, practice owners, labs, and insurers globally, helping them improve efficiency, accuracy, and consistency in dental care.
As a Customer Success Manager for SMB (small-to-medium business) accounts, you will be the primary relationship owner for assigned dental practice customers. Your core mission is to ensure high customer satisfaction, demonstrate ROI, and drive renewals and expansion revenue. You'll work cross-functionally with Sales, Support, Product Management, and Finance teams to deliver exceptional outcomes.
Key responsibilities include: building and maintaining strong relationships with dental practice accounts; helping customers leverage Pearl's full suite of AI tools effectively; becoming a product expert and educating customers on features and benefits; performing basic-to-intermediate troubleshooting; maintaining technical product knowledge; collaborating with internal teams to resolve issues; capturing and advocating for customer feedback to Product; managing your time efficiently to ensure account health and growth; maintaining accurate customer data and account records; and contributing to cross-functional initiatives that improve overall customer experience and loyalty.
You'll need 2-3 years of customer success or solutions consulting experience, plus 2+ years working in or with dental practices. The role requires the ability to read 2D dental radiography, work effectively in a fast-paced environment, multitask, and communicate clearly both written and verbally. You should have intermediate computer skills (browsers, spreadsheets, documents), strong problem-solving abilities, and excellent customer service instincts. This is a full-time, 40-hour-per-week remote position.
