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AlertMedia is a fast-growing software company providing a Risk Intelligence and Response platform that helps organizations protect their people, operations, and brand by detecting emerging threats, assessing impact, and responding with confidence.
As a Customer Success Manager for SMB (Small-to-Medium Business), you will own the management of customer relationships with a focus on emerging customers. You'll work closely with the Customer Support Team to foster success and partner with Customer Success, Customer Support, Marketing, and Sales teams to drive engagement, support customer health, retention, and growth.
Key responsibilities include:
- Managing customer relationships and ensuring customer needs are met
- Driving engagement and adoption of AlertMedia platform features
- Supporting customer enablement and achieving high satisfaction rates across your managed accounts
- Solving customer problems quickly and effectively
- Building relationships and fostering community engagement
- Collaborating cross-functionally to support customer success
You are motivated by a "customer love" mentality and go above and beyond for the customers you serve. You're a team player with a roll-up-your-sleeves approach, enjoy building relationships, and are committed to driving feature adoption. You have strong communication skills, customer empathy, and the ability to work effectively in a fast-paced, growing organization. Experience in SaaS customer success, account management, or related customer-facing roles is valued.
