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Relevance AI is building the home of the AI workforce—a unified platform enabling teams to create and manage intelligent agents that handle workflows, decisions, and collaboration. The company powers industry leaders including Canva, Databricks, Confluent, Autodesk, and Aveva, and recently raised Series B funding from Bessemer Venture Partners and Insight Partners.
As a Customer Success Manager, you will own a portfolio of 15–20 enterprise and strategic customer accounts post-implementation. Your primary responsibility is ensuring customers realize transformative business value from Relevance AI's agentic platform. You will take full ownership of accounts following implementation, acting as the strategic lead while collaborating with Solutions Architects on technical complexities.
Key responsibilities include:
- Owning a portfolio of enterprise accounts, maintaining relationships with day-to-day champions and C-suite executives
- Driving customer health, adoption, retention, and expansion by identifying high-impact use cases
- Partnering with Solutions Architects, Account Executives, and Solutions Engineers to build renewal and growth plans
- Maintaining a strategic view of your book of business, assessing risk and opportunity
- Leading professional, proactive communication including regular updates and discovery conversations
- Contributing to core post-sales outcomes, measured primarily through NRR/NDR performance
You should have 3+ years in customer success, account management, or related post-sales roles supporting B2B SaaS customers. Experience with enterprise or complex customers, including VP-level engagement, is essential. Strong relationship-building, discovery, and consultative communication skills are critical. You'll need a strategic mindset to manage a diverse portfolio, strong AI literacy to speak credibly about AI transformation, and product fluency to quickly become conversant in technical platforms. A collaborative approach and comfort working cross-functionally in a fast-moving environment are expected.
Relevance AI operates on a hybrid model from San Francisco, Barcelona, and Sydney, with a culture emphasizing truth-seeking, empathy, customer focus, rapid iteration, and building lasting relationships. The company offers competitive compensation, professional growth opportunities, health insurance contributions, commuter benefits, unlimited annual leave, ESOP participation, AI productivity benefits ($1,200/year), and 12 weeks paid parental leave.
