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voize is an AI-powered platform that helps frontline healthcare workers reclaim time by automating digital workflows. Backed by $50M Series A funding (Balderton Capital, HV Capital, Y Combinator), the company serves 2,000+ facilities and 200,000+ users.
As a Customer Success Manager - Scale, you will own the end-to-end rollout and ongoing success of a high-volume portfolio of 30–50 mid-market and SME customers in the healthcare sector. Your focus is driving rapid adoption, sustainable usage, and measurable impact within customer care workflows.
Key responsibilities include:
- Proactively manage customer health, usage patterns, and support tickets to identify and mitigate risks early
- Design and execute scalable rollout processes that balance standardization with situational judgment
- Drive adoption through clear communication, smart touchpoints, and structured enablement (office hours, virtual sessions)
- Monitor data and dashboards to inform decisions on where to standardize vs. customize
- Simplify recurring CS workflows to reduce friction and improve efficiency
- Collaborate cross-functionally with Support, Product, and Onboarding teams
- Contribute ideas to evolve Customer Success operations
You thrive in structured, data-driven environments and enjoy managing complexity at scale without losing sight of individual customer needs. You're curious about technical workflows (no coding required), comfortable with ambiguity, and bring empathy to healthcare-focused customer interactions. Fluency in both German and English (C2 level) is required.
The role offers flexible hybrid work from Berlin, 30 vacation days plus birthday off, stock options, and access to learning platforms. You'll join a fast-growing startup where you can make immediate, measurable impact.
