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Salary: USD 35,000 - 40,000 / annual
Owner is an AI-native platform helping local business owners (starting with restaurants) succeed by consolidating tools for websites, online ordering, CRM, POS, and more. The company has generated tens of millions in revenue since 2020, processed over a billion dollars in online orders, and helped 20,000+ restaurant owners save nearly $200 million in fees.
You will join as a Customer Success Manager managing a portfolio of 120+ customers across all lifecycle stages. Your primary focus is engaging at-risk customers to maximize product adoption, deliver value, and reduce churn. You'll work to generate brand ambassadors, uncover expansion opportunities, and drive revenue retention through strategic customer engagement.
Key responsibilities include delivering world-class customer experience in collaboration with Launch and Support teams, helping customers improve ROI through personalized advice, driving retention by reducing churn and enhancing satisfaction, refining health metrics and scaling success across the customer base, and expanding Owner's footprint by identifying growth opportunities.
You'll excel at maintaining high call/meeting volume while managing time effectively, handling objections and de-escalating challenging conversations, context-switching to address diverse customer needs, interpreting data to inform interactions and guide decisions, engaging in strategic conversations to influence customers, prioritizing pipeline to intervene early with at-risk accounts, and maintaining a solution-oriented, big-picture perspective.
Owner is a remote-first, global company headquartered in San Francisco with a sales hub in Toronto. The team is in the low hundreds with talent from Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. This role is open to candidates based in Mexico with full English fluency.
