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Salary: USD 70,000 - 120,000 / annual
NRC Health is seeking a Customer Success Manager to partner with healthcare organizations and deliver innovative solutions that help customers understand how their organization is experienced by patients and communities they serve.
In this role, you will develop and maintain strategic relationships with healthcare clients to drive portfolio expansion, retention, and loyalty. You'll work cross-functionally with the Growth Team to design and execute customer success plans, collaborating with multiple stakeholders and leveraging deep healthcare industry knowledge. Your responsibilities include strategizing solutions tailored to customer needs, facilitating training sessions, and continuously advancing your expertise through learning opportunities.
You'll be responsible for multitasking across numerous customer demands while maintaining engagement and follow-up cadence. The role requires strong conceptual ability to connect data points and deliver unique, actionable insights that challenge customers to think differently about their business. Travel up to 30% is expected.
NRC Health emphasizes a culture centered on Human Understanding, where associates have purpose-driven work, are empowered to think like owners, and feel genuinely connected to colleagues. The company offers unlimited vacation (My Time Off), up to 12 weeks paid parental and emergency leave, complimentary lifestyle and financial coaching, wellness programs, and comprehensive insurance.
REQUIREMENTS:
- Bachelor's Degree required
- Healthcare industry experience preferred
- Valid driver's license required
- Ability to travel up to 30%
- Excellent verbal, written, and interpersonal communication skills with demonstrated customer service and sales aptitude
- Strong presentation and facilitation skills
- Proficiency with Microsoft Suite (Word, Excel, Outlook); CRM system experience preferred
- High learning agility and critical thinking ability
- Strong organizational skills, prioritization, attention to detail, and follow-through
