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Uniti AI is building an execution layer for real estate — AI agents that automate front- and back-office workflows (voice, email, SMS, WhatsApp, chat) across property management verticals. As Customer Success Manager for International, you'll own the post-sale relationship for Uniti's growing book of operators outside the US, managing customers across multiple countries and time zones from a London base.
You'll drive the full customer lifecycle: partner with Sales on clean handoffs, run onboarding and pilot phases with Implementation, monitor agent performance and operator health weekly, lead renewal conversations, and identify expansion opportunities into new agent families and channels. You'll translate customer feedback into product insights, maintain internal health scores and churn risk indicators in Monday.com, and develop deep affinity for what international operators actually face day-to-day.
You bring 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company. Real estate or multi-location operator experience is strongly preferred — time spent operating, selling into, or supporting real estate operators is the single best predictor of success. You've managed customers across multiple countries or time zones, owned commercial conversations (not just relationships), and can read adoption metrics to diagnose what's actually happening. You're comfortable with CRM tools (Salesforce, HubSpot), BI tools, and Monday.com. You take ownership of large, undefined problems, collaborate across Sales, Implementation, Product, and Engineering, and prefer sitting on customer calls to watching dashboards. You're based in or around London with flexibility to work async across time zones. Bonus: operator background, familiarity with PMS systems, prior work at an AI-native company, or experience in UK/European markets.
