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Teamworks is seeking a Customer Success Manager II to own and grow relationships with professional sports organization customers. This role focuses on the full customer lifecycle for the professional market segment, including product training, ongoing value delivery, account expansion, and renewal management.
Key responsibilities include partnering with existing CSMs to manage a portfolio of professional sports customers; planning and executing each phase of the customer journey from onboarding through renewal; collaborating with customers to ensure they achieve their goals; evangelizing Teamworks products and deepening usage across multiple stakeholders; supporting renewal conversations and identifying cross-sell opportunities alongside the sales team; analyzing customer data to inform account strategy and identify engagement opportunities; conducting on-site visits during key seasonal windows (training camp, pre-season, in-season); and mastering product functionality to communicate technical capabilities effectively.
Required qualifications: 3-5+ years of experience working in a professional sports organization; hands-on experience using Teamworks products (Hub, Performance, Coaching) as an end-user or admin in a pro team setting; demonstrated ability to build trust quickly with multiple stakeholders; strong written and verbal communication skills with ability to translate technical workflows for non-technical audiences; willingness to travel for on-site visits based on league seasonality.
Preferred qualifications include existing relationships or credibility within pro organizations (management, performance directors, operations staff); experience in account management, customer success, or SaaS; knowledge of value delivery and client retention best practices; strong self-direction and initiative; ability to thrive on multiple initiatives at a fast pace; people-oriented approach with enthusiasm and collaborative mindset.
This role offers the opportunity to shape the future of sports technology while working with major professional league partners. Teamworks has a strong culture of high achievement and teamwork, with clear career growth potential as you build credibility and move toward owning your own book of business.
